Questions? Look Here.
Some questions about Sabkamart are asked frequently. We've answered the most frequent of those frequent questions below
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How does Sabka Mart work?
Sabka Mart connects customers, vendors, and delivery partners in one transparent and efficient marketplace.
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Customers place orders from their favorite local marts.
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Vendors fulfill orders by delivering them or assigning them to a delivery partner.
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Delivery partners earn 100% of the delivery fee, making it a fair and profitable model.
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Does Sabka Mart sell grocery products?
No! Sabka Mart only provides the platform—all products are listed and sold by shop owners (vendors), ensuring local businesses thrive.
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How do I register my shop?
Delivery System
What delivery options are available?
Customers can choose between:
✅ Home Delivery – Delivered by vendors or Sabka Mart delivery partners.
✅ Self-Pickup – Order online & pick up from the store without waiting.
How do delivery partners earn?
The entire delivery amount paid by customers goes directly to the delivery boys. Sabka Mart does not take any commission from this. Our delivery charges are minimal and affordable to make online shopping accessible for everyone.
As a customer, Can I choose self-pickup instead of delivery?
Yes, you can opt for self-pickup, allowing you to collect your order from the store at your convenience.
Pricing & Offers
Are the prices the same for online and offline shopping?
Yes! If you visit the shop physically or order online, the prices remain the same, ensuring transparency and fairness for all customers.
How do customers pay for orders?
We support Cash, UPI, and Online Payments for a seamless checkout experience.
As a customer, How do I apply a discount to my order?
You can apply discounts at checkout. If a store offers a discount, it will be automatically applied to the total bill.
Does the discount apply to individual items or the total bill?
The discount applies to the total bill instead of individual items, ensuring a fair and simple pricing system.
Are there any restrictions on discounts?
Some discounts may apply only to orders above a certain amount. Check the terms before applying.
How do I know if a discount is available on my order?
You will see the discount amount at checkout before making the payment.
Is there a platform fee for using Sabka Mart?
Yes, we charge a very minimal platform fee for both customers and vendors to maintain platform sustainability while keeping costs low.
Policy, Safety & Copyright
What is Sabka Mart’s return and exchange policy?
Customers can return or exchange products within 24 hours of delivery. The return/exchange option will be available in the order history section. Simply tap the button, provide product details and a reason, and submit your request.
Is my personal information safe with Sabka Mart?
Yes! We use secure encryption to protect your personal details. We do not share your information with third parties except as required for order fulfillment.
How does Sabka Mart handle fraudulent activities?
Any fraudulent activity, such as fake orders or misuse of discounts, may lead to account suspension or permanent ban.
Can I use images and content from the Sabka Mart app for my website or business?
No. All content, including images, logos, and text, is copyrighted by Sabka Mart. Unauthorized use or reproduction is strictly prohibited.
How does Sabka Mart protect payment security?
We use secure payment gateways that comply with industry standards. Your payment information is encrypted, and we do not store sensitive payment details.
Where can I read the full Terms & Conditions and Privacy policy?
Other Questions
Can I cancel my order after placing it?
Orders can be canceled before order accepted by vendor. Once accepted, cancellation might not be possible.
Can I modify my order after placing it?
Orders can only be modified before they are packed. After that, modifications are not possible. You can call the Vendor number and can do internal settlement.
What happens if an item in my order is out of stock?
If an item is out of stock, we will notify you and suggest alternatives. If unavailable, you may receive a refund.
What if my order is damaged?
If your order arrives damaged, you can request a return/exchange through the app within 24 hours of delivery.
Can’t find the answer to your question?
Contact us and we’ll get back to you as soon as we can.
