At Sabka Mart, we strive to provide a seamless shopping experience for both customers and shop owners. We understand that sometimes a product may not meet expectations, and for such cases, we offer a hassle-free return and exchange policy.

Eligibility for Return & Exchange

• ✅ Return/Exchange Window – Customers can request a return or exchange within 24 hours of delivery.

• ✅ Eligible Products – Products that are damaged, expired, or incorrect are eligible for return/exchange.

• ✅ Original Condition Required – Items must be returned in their original packaging and unused condition.

How to Request a Return/Exchange?

• 1️⃣ Go to Order History – Navigate to the “Orders” section in the Sabka Mart App.

• 2️⃣ Select the Product – Click on the "Return/Exchange" button for the respective order.

• 3️⃣ Provide Details – Fill in the reason for return/exchange and attach an image if applicable.

4️⃣ Sabka Mart Approval – Your request will be reviewed by the Sabka Mart within a few hours.

5️⃣ Pickup & Processing – If approved, a delivery boy will be assigned to collect the item and process the return/exchange.

Refund & Exchange Process

• 🔹 Exchange – If the product is available, the shop will replace it with a new one.

• 🔹 Refund – If an exchange is not possible, a refund will be issued in the original payment method or as store credit.

• 🔹 Processing Time – Refunds and exchanges are generally processed within 24 hours of pickup.

Important Notes

• ⚠️ Returns are only accepted within 24 hours of delivery. Requests after this period will not be processed.

• ⚠️ Final decision on returns/exchanges lies with the shop owner.

• ⚠️ Sabka Mart only facilitates the return process but does not take responsibility for product quality issues.

If you have any concerns, please contact our support team at:

• 📧 smartofficial135@gmail.com

• 📱 +91 8328592118

Thank you for shopping with Sabka Mart!