Terms and Conditions

Last Modified on: 14th March 2025

Welcome to Sabka Mart App! These Terms and Conditions ("Terms") govern your use of our platform and services. By accessing or using the Sabka Mart App, you agree to these Terms. If you do not agree, please do not use the app.

1. Definitions

  • "Platform" refers to the Sabka Mart App.

  • "User" refers to anyone using the platform, including shop owners and customers.

  • "Shop Owner" refers to individuals or entities listing their products on the platform.

  • "Customer" refers to individuals placing orders through the platform.

  • "Delivery Partner" refers to individuals assigned to deliver orders.

2.Use of the Platform
2.1.Eligibility

  • Users must be at least 18 years old or have parental/guardian consent to use the app.

  • Users agree to provide accurate and complete information when registering on the platform.

2.2.Account Responsibility

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Notify us immediately of any unauthorized use of your account.

3.Services Provided
3.1.For Customers

  • Customers can place orders from registered shops on the platform.

  • Orders can be delivered by Sabka Mart delivery partners or picked up directly by customers.

  • Customers can request returns or exchanges within 24 hours of delivery, subject to shop policies.

3.2.For Shop Owners

  • Shop owners must manage their inventory, pricing, and order fulfilment.

  • Shop owners must comply with all applicable laws and regulations.

  • Orders will be assigned to delivery partners based on an optimized algorithm.

3.3.For Delivery Partners

  • Delivery partners must ensure timely and efficient order delivery.

  • They must comply with platform policies and local regulations.

  • The platform does not provide real-time location tracking.

4.Orders, Payments, and Returns

  • Orders placed by customers are final and subject to the shop owner’s terms.

  • Payment must be completed through the app’s available methods.

  • Customers can return or exchange products within 24 hours of delivery.

  • Refunds (if applicable) will be processed as per the shop owner's policy.

5.Self-Pickup System

  • Customers can place orders online and choose self-pickup from participating stores.

  • Shops will notify customers when their order is ready for pickup.

  • Customers must pick up orders within the given time frame.

6.User Conduct

Users agree not to:

  • Use the platform for unlawful activities.

  • Misrepresent their identity or affiliation.

  • Disrupt or interfere with the platform’s functionality.

  • Upload harmful or malicious content.

7.Limitation of Liability

  • Sabka Mart acts as a platform provider and is not responsible for the quality, safety, or legality of products.

  • We are not liable for any damages arising from platform use, including service interruptions or data loss

8.Intellectual Property

  • All platform content and materials are the property of Sabka Mart or its licensors.

  • Users may not copy, reproduce, or distribute platform content without prior written permission

9.Account Suspension or Termination

  • We reserve the right to suspend or terminate accounts for any policy violations.

  • Users may delete their accounts by contacting supportsmartofficial135@gmail.com

10.Privacy Policy

Your use of the platform is governed by our Privacy Policy, which details how we collect, use, and protect your data.

11.Changes to Terms

  • We may update these Terms from time to time.

  • Significant updates will be communicated through the app.

  • Continued use of the platform implies acceptance of revised Terms.

12.Governing Law

  • These Terms shall be governed by the laws of India.

  • Any disputes shall be resolved under the jurisdiction of courts in Andhra Pradesh.

13.Contact Us

If you have any questions or concerns, contact us at:

  • Email:smartofficial135@gmail.com

  • Phone: +91 8328592118

  • Address: 9-45, Near LIC Office, Banaganapalli, 518124, Andhra Pradesh.

Thank you for choosing Sabka Mart App – your trusted platform for seamless grocery shopping and order fulfillment.

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